Who we are and what this policy covers
Getbonuswinner is a catering business operating from 34 Esplanade, Cairns City QLD 4870, Australia. This Privacy Policy explains how we handle the personal information you give us when you enquire about catering, book an event, order from our corporate menu or simply browse our website.
We are committed to complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth), and where we serve clients located in the European Union we apply the standards of the General Data Protection Regulation (GDPR) as well. If anything in this document is unclear, email us at getbonuswinner@gmail.com or ring +61 7 4032 9561 and a real person will walk you through it.
What information we collect
We only collect information that helps us plan, prepare and deliver your catering. Depending on how you interact with us, that may include:
- Your name, email address, phone number and billing address
- Event details such as date, venue, guest count and timing
- Dietary requirements, allergies and accessibility notes you choose to share
- Payment details processed by our banking and card partners
- Correspondence you send us by email, phone or through our website forms
- Basic technical data such as browser type and pages viewed, collected via cookies
We do not collect sensitive information about health, religion or ethnicity unless you voluntarily provide it and it is genuinely needed to cater your event safely.
How we use your information
Your personal information is used to prepare written quotes, produce event run sheets, brief our kitchen and service teams, process payments and answer your questions. We also use it to send booking confirmations, invoices and, where you have asked for them, occasional updates about seasonal menus.
We will never sell, rent or trade your details to third parties for marketing purposes. Information may be shared with catering staff, delivery drivers, insurance providers and payment processors strictly on a need-to-know basis, and only to the extent needed to deliver the service you asked for.
How long we keep your data
Event records, invoices and dietary notes are retained for seven years to satisfy Australian tax and insurance obligations. Marketing contact details are kept only while you remain subscribed, and are deleted within thirty days of you unsubscribing. Website analytics data is aggregated and retained for twenty-six months.
Your rights and how to exercise them
You may request access to the personal information we hold about you, ask us to correct anything inaccurate, or request deletion where we are not legally required to keep it. To do any of these things, contact us at getbonuswinner@gmail.com and we will respond within thirty days.
If you believe we have mishandled your information, you can complain to us directly in writing or escalate the matter to the Office of the Australian Information Commissioner.
Security and contact
We store client records in encrypted cloud systems with access limited to authorised staff, and we destroy paper records once they are digitised. No system is perfect, but we take these responsibilities seriously and review our practices every year.
For any privacy question, write to Getbonuswinner, 34 Esplanade, Cairns City QLD 4870, Australia, or email getbonuswinner@gmail.com.